In our role as mortgage brokers we want to make this loan process as painless and streamlined as possible for our customers.
Although we try to get as many documents from our customers as possible at the beginning of the process in order to not bother them anymore than necessary, the banks always find that we need to provide more “stuff.”
I just groan every time I need to get more information from my customer. It can be updated bank statements, new paystubs, clearer W2 forms, a better copy of a driver’s license because the state seal covers part of the birth date. It goes on and on.
I can tell that the customers are talking to their friends about these stumbling blocks because often they tell me something to the effect “I heard that no matter how clean a customer is, the banks are being very careful.”
Yes, the banks want their files to be squeaky clean. We are delighted to have you as customers. Please be patient and bear with us.
Have a Happy New Year!!
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